Offsite Receptionist
Live Receptionist is one of the important services to have your calls answered by a
Virtual Assistant also known as
Virtual Secretary.
Live Receptionist is one of the important services to have your calls answered by a Virtual Assistant also known as Virtual Secretary.
It was not much more than a decade ago that e-mail was just coming on the scene and, "You've got mail," was music to your ears. How times have changed. Now the very thought of sifting through your inbox is enough to provoke anxiety in even the most well-tempered business professional.
If you were in business a decade ago, you may recall another change that started sweeping across the business world about that time: the demise of the telephone Receptionist. With the advent of email, the phone was ringing less often, and with voicemail becoming ubiquitous it was easy to tell clients and customers to just, "email it to me or leave me a voice message."
Now you're drowning in messages, both email and voice, and it's possible that your laid off receptionist may be having the last laugh. How can this be? The answer comes down to dealing with issues as they arrive versus postponing them to a later date. In effect, that is all you are doing with email and voicemail messaging. Not that the Receptionist was solving all your crises for you, but this person was an expert at directing the flow of communications traffic in your business.
What you sacrifice with email and voicemail messaging is having a live, intelligent human being to triage your workflow and help you sort the urgent, but unimportant, from those tasks that truly move you in the direction of your objectives. A person to help you determine what can be dealt with more efficiently in real-time and what is better postponed for a later date.
Take, for example, the case of the client who has a quick question on the status of their business with you. A question you could answer in under a minute, let's say. In the old world, this client may have called your business, spoken with your Receptionist who, in-turn, got you on the line to announce the call. Knowing this was an easy answer, you took the call and put the issue to bed in under a minute.
In today's world, however, this same
client may have left you a voice message or sent you an email. Not only
is the client now stuck waiting for a response, but you have to take the
additional time to retrieve the message, compose a reply or return a
call. Depending on the nature of your client, simply listening to the
voice message or reading the email might actually take longer than just
answering the question on the spot! You have effectively doubled,
tripled, or worse, the amount of time needed to deal with this issue.
Information Processing
- Data entry
- Database maintenance
Personal Assistance
- Accounting
- Computer tutoring
Web Site Services
- Customer service
- SEO
Desktop Publishing
- Announcements/Invitations
- Business/Personal cards
Word Processing
- Type & Format Documents
- Create Merge Letters
General Administrative Assistance
- Manage Phone Calls
- Manage E-Mails
Bookkeeping Services
- Sales Invoicing
- Accounting Reconciliation
