Infrastructure

Man Power

• Over 100+ Work Stations at present with a capacity to increase up to 150.
• Highly skilled & experienced personnel, well conversant with English, Spanish, French
   etc.. language
• Round the clock work in 3 shifts on 24/6 basis
• In-house technical support

Systems and servers:

• More than 100+ computers with high speed AMD & Intel processors, 2GB of DDR2 each
   and 17" Samsung-LG color monitors and 17 TFTs.
• Four Asterisks based server make of IBM.
• Two Database servers make of IBM.
• One Mikrotik based server make of IBM.
• One FTP server (Internal as well external) make of IBM.
• Wireless CISCO (Router) working as a external Gateway with maximum speed up to 108
    Mbps.
• SRW-224G4 (REAL SWITCH) with 24 ports make of CISCO
• MP-124 (Audio code with 24 ports).
• direct international lines VOIPs.
• DES- 1024 R (Internal or fake switch with 24 ports) make of CISCO

Power supply:

24 hours backup power supply with online UPS backup power system, minimum power backup up to 10 KVA..

Network Specifications:

• Latest category-6 UTP (make of CISCO) cables with 100/1000Mbps Fast Ethernet and
   Gigabit Ethernet support.
• Network with 6 Domains (BPO, AGENTS, MANAGEMENT, BILLING, TECH, and HR) fully
   secured.
• 5.75 Mbps Downlink and 3.25 Mbps of Uplink Bandwidth.
• Having 15 real IP addresses used for Browsing via NAT/PAT from MIKROTEK Server and
   calling from the VOIPs

Security Aspects:

• Having 15 CCTV on all over the flange for security aspects.
• Real time Computer Desktop recording system.

Communication :

• Dedicated Leased line for high speed Internet access.
• Cable connection as backup for Internet.
• Modem, Routers and all necessary facilities.